Terms & Conditions

Last updated: 2025

LexRecover Consulting (“we”, “us”, “our”) provides documentation, case-preparation and consultancy services related to bank, card and payment provider disputes. We are not a law firm and do not provide legal advice or regulated financial services.

1. Nature of Service

Our work includes case assessment, documentation preparation, payment mapping, evidence organisation, and guidance on how to interact with your bank or payment provider. We do not submit disputes on your behalf.

2. No Guarantees

We do not and cannot guarantee recovery of any funds. Success depends entirely on your bank, card issuer, payment provider and — in some cases — regulators.

3. Fees

All fees for Phase 1 and Phase 2 are fixed and cover the work performed. These fees are non-refundable, regardless of case outcome. Success fees apply only if funds are successfully recovered.

4. Client Responsibility

You remain fully responsible for submitting disputes, complaints and any documents we prepare. You must provide accurate, complete information for assessments and case work.

5. Data & Confidentiality

We treat all client documents as confidential. We do not sell or share personal information with third parties, except where required by law. Please refer to our Privacy Policy for full details.

6. Prohibited Use

You agree not to use our services for:

7. Limitation of Liability

We are not liable for any financial loss, missed deadlines, rejected disputes, or actions taken by your bank, card issuer, payment provider or any third party.

8. Applicable Law

These Terms are governed by the laws of England & Wales. In case of disputes, jurisdiction lies with UK courts.

If you have questions about these Terms, please contact us via WhatsApp: +44 7457 428454